SHIPPING POLICY

You will own the goods once we receive full payment of all sums due in respect of the goods, including delivery charges with the proof payment (Online Transfer / Bank-in).
Delivery of the Goods shall be made to the address specified by the Buyer in its order.

Cleanpro will not be responsible for on any wrong information (included item) from the buyer.

After receipt of payment Cleanpro strives to ship orders on the same day of a business day (Monday – Friday) if received your payment before 2pm after payment has been verified except for backorder item. Otherwise we will ship out on the next working day. No delivery services on weekend & holiday.

Depending on your location, you should receive your products within 1-3 days after we confirm your payment. Cleanpro will inform the consumer by email of any delays.

Customers can either choose to self-pick up or by using courier services. All the cost for courier services is upon customers responsible.
The couriers which we currently use are Poslaju.

Self-Pick Up:
Cleanpro Laundry Holdings Sdn. Bhd.
No. 15, Jalan TPP 14, Taman Perindustrian Putra Lebuhraya Elite, 47130 Puchong, Selangor D.E, Malaysia.
Tel: +603-8051 6800
Whatsapp Contact : +6010 -5322 644
Email : info@cleanprolaundryparts.com
LAUNDRY SPARE PARTS ”

PAYMENT METHOD 1: BANK IN OR INTERNET BANKING TRANSFER

After you checkout by using manual bank in, you will receive the confirmation of the order immediately from (cleanprolaundryparts.com) without making any payment. After that, the person in charge will send you an email to provide you the info regarding the availability of the products or special quotation for any big amount order. If you agree with it, you have to sign in to your account in cleanprolaundryparts.com to make payment within 24 hours after the email being sent out to you or else the order will be cancelled automatically.

(Remarks: If you don’t see an email in your inbox, please check your junk/spam mailbox as well and mark it as safe.)

Company Name: Cleanpro Laundry Holdings Sdn Bhd

Bank: Public Bank Berhad

Account Number: 3170254534

Swift Code (For International Payment): PBBEMYKL

Once payment has been made, please send an email to info@cleanprolaundryparts.com and provide the following info:

** You may need to scan/ attach Bank remittance advice slip OR Internet banking money transfer receipt OR Print screen for proof of payment. Please take note that updating your order status from pending to processing may take up to 24 hours.

(Note: Your purchased products will not be delivered until we have this confirmation.)

PAYMENT METHOD 2: IPAY88 (SECURE PAYMENT GATEWAY MALAYSIA)

PAYMENT METHOD 3: CREDIT CARD VIA PAYPAL (OR) PAYPAL MEMBERSHIP

If you wish to pay with your credit card in a safe manner, you may choose PayPal which are secure payment gateways.

Customers must make payments online immediately after their purchases.

Customers are responsible for customs duties on all packages shipped out of Malaysia. Please consult your local customs for duties, regulations and restrictions.

PayPal is a globally-recognized payment gateway to use with your credit card. Registration is free, fairly simple and instantly approved.

Note: If you are new to PayPal, you can click here for immediate registration. For more details, please click here.

For Credit card user, customers must make payments online immediately after their purchases via Ipay88 Payment Gateway.

Cleanpro shall not be liable for any credit card fraud. Please note that we do not receive cash on delivery.

 The Company may from time to time set credit limits (RM 8000 per transaction) for individual customers. 

REFUNDS POLICY

• No refunds shall be made, where product from Cleanpro is deemed to have shipped and is, for all intents and purposes.
• Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded fully.
• For any request for the refund on backorder item(s), the transaction fee charged by the payment gateway company will be borne by customers unless customer makes payment for backorder item(s) by using credit card or manual bank in. Customers are able to get fully refund if they are using credit card or manual bank in for backorder item(s).
• For spare part such as Bill acceptor , coin acceptor and PC Board please check and copy your spare part machine settings before filing complained regarding defect .